NextNuc Return Policy

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We want you to love your NextNuc Mini PC. If you are not completely satisfied with your purchase for any reason, you may return eligible items for a full refund within 30 days of purchase, subject to the conditions outlined below.

Return Conditions

• Returned NextNuc Mini PCs must be in original condition and include all factory-packed accessories and documentation, such as power adapters, cables, mounting hardware, warranty cards, manuals, and any other included items. • Products must be returned in the original manufacturer packaging, with all UPC labels, barcodes, and serial numbers intact and unaltered. • Incomplete returns may receive a reduced refund to account for missing accessories or components. • All approved returns of NextNuc Mini PCs must be restored to factory default settings and must not be password protected. • The product serial number must match the serial number on file in our system. NextNuc maintains serial number tracking for all products. • Returned merchandise must be securely double-boxed, with no writing or labels on the manufacturer’s box. Your Return Authorization (RA) number must be clearly displayed on the outside of the shipping carton.

How to Return

To initiate a return, please contact NextNuc Support to obtain a Return Authorization (RA) number: • Phone: 971-391-1911 • Email: support@nextnuc.com Returns should be sent to: NextNuc – Returns (RA Number Required) 9125 SW Ridder Rd, Suite D Wilsonville, OR 97070 You may use any of the following carriers to ship your return: • FedEx: 800-463-3339 • UPS: 800-742-5877 • USPS: 800-275-8777 Returned merchandise that is lost or damaged during transit is the sole responsibility of the shipper. Please retain tracking information and ensure the package is properly insured and addressed.

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Refunds

Refunds are issued to the original method of payment used at checkout. Once your return is received and inspected, please allow 5–7 business days for the refund to appear on your account

Exchanges

NextNuc does not offer direct exchanges. If you would like a different model or configuration, please return the original item for a refund and place a new order for the desired product. Refund credits cannot be applied toward new purchases.

Defective Items

If your NextNuc Mini PC is found to be defective upon arrival, it may be returned for a full refund or replacement, subject to verification by our support team.

Damaged or Missing Items

Claims for items damaged during shipping or missing components must be reported within two (2) business days of delivery to be eligible for resolution.

Replacement Policy

Approved replacements will be shipped within four (5) business days after the returned product has been received and passed inspection. Additional processing time may apply during holidays. If you require a replacement sooner, you may place a new order for the same item. Once the original product is returned and approved, a full refund (including original shipping charges) will be issued.